Explaining Activation to a Customer
Explaining Activation to a Customer
Client
Netflix
Year
2025
Category
eLearning
Concept Development & Storyboarding
Concept Development & Storyboarding
Working from a pre-written script, I translated a multi-step customer activation process into an intuitive, visual walkthrough. The course was designed to help sales agents understand and confidently explain the steps involved in activating a Netflix bundle, minimizing friction and confusion.
Working from a pre-written script, I translated a multi-step customer activation process into an intuitive, visual walkthrough. The course was designed to help sales agents understand and confidently explain the steps involved in activating a Netflix bundle, minimizing friction and confusion.
Concept Development & Storyboarding
Working from a pre-written script, I translated a multi-step customer activation process into an intuitive, visual walkthrough. The course was designed to help sales agents understand and confidently explain the steps involved in activating a Netflix bundle, minimizing friction and confusion.
Technical Expertise & Tools Mastery
Technical Expertise & Tools Mastery
Built in Articulate Storyline 360, the course combines step-by-step animations, micro-interactions, and layered feedback. The design flow reinforces clarity while allowing learners to move at their own pace, with just-in-time cues and guided transitions.
Built in Articulate Storyline 360, the course combines step-by-step animations, micro-interactions, and layered feedback. The design flow reinforces clarity while allowing learners to move at their own pace, with just-in-time cues and guided transitions.
Technical Expertise & Tools Mastery
Built in Articulate Storyline 360, the course combines step-by-step animations, micro-interactions, and layered feedback. The design flow reinforces clarity while allowing learners to move at their own pace, with just-in-time cues and guided transitions.
Engaging Learning & Visual Design
Engaging Learning & Visual Design
All visual elements were either sourced from the Netflix brand library or built to match its look and feel. Careful attention was paid to spacing, color use, and typography to align with Netflix’s visual standards while supporting content comprehension.
All visual elements were either sourced from the Netflix brand library or built to match its look and feel. Careful attention was paid to spacing, color use, and typography to align with Netflix’s visual standards while supporting content comprehension.
Engaging Learning & Visual Design
All visual elements were either sourced from the Netflix brand library or built to match its look and feel. Careful attention was paid to spacing, color use, and typography to align with Netflix’s visual standards while supporting content comprehension.
Results & Impact
Results & Impact
The course was delivered on time and has been adapted for multiple partner versions. It successfully simplified a complex topic into a clear, engaging learning experience, and has since become a core resource in the partner onboarding path.
The course was delivered on time and has been adapted for multiple partner versions. It successfully simplified a complex topic into a clear, engaging learning experience, and has since become a core resource in the partner onboarding path.
Results & Impact
The course was delivered on time and has been adapted for multiple partner versions. It successfully simplified a complex topic into a clear, engaging learning experience, and has since become a core resource in the partner onboarding path.
More Works More Works
More Works More Works
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©2024 WORDPRESSRIVER
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©2024 WORDPRESSRIVER
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©2024 WORDPRESSRIVER
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